Refund policy
Return Policy
Thank you for shopping with us at LazerEdge! We want to ensure your complete satisfaction with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy to make the process as easy as possible.
Returns
You may return eligible items within 14 days of the delivery date for a refund. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Custom-made products are exempt from being returned.
Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at fulfillment@lazeredge.com within 14 days of receiving your order to notify us of your intention to return the item(s). Please provide your order details (order number & order date) and explain why the item is being returned.
- Our customer support team will review your request and will follow up with specific instructions for the return.
- Pack the item(s) securely in the original packaging, including all accessories, manuals, and tags.
- Ship the package to the address provided by our customer support team. Please note that you will be responsible for the shipping costs to return the item(s) to LazerEdge, unless the return is due to our error.
- Once we receive the returned
Refunds
If your return is approved, we will initiate a refund to your original method of payment. Please note that the refund amount may exclude any shipping fees or restocking charges, if applicable. The time it takes for the refund to be reflected in your account may vary depending on your payment provider.